RETURNS & EXCHANGES POLICY
We accept returns and exchanges for all full price items within 14 days of original order date. Return Merchandise Authorization (RMA) requests must be made within this 14 day period. Items must be received by ETHOS within 7 days of RMA # issue date. Please see “Steps for Web Returns” below for more details.
Returned items must be unworn, unwashed, unaltered and undamaged in original condition with all original tags attached. We reserve the right to decline a return or exchange request that does not meet our Return Policy requirements and the returned item(s) will be shipped back to the client at their cost.
Sale merchandise, swimwear, lingerie, fur and accessories including scarves, jewelry, home goods and fragrances are final sale. No exchanges or returns will be accepted. All special orders are made to order and are non-refundable.
We recommend packages be returned securely packaged and insured for the full value of the merchandise via traceable carrier. ETHOS does not assume responsibility for reimbursement or compensation of returned packages lost, stolen or mishandled.
We make every effort to fulfill online orders, but in the case an item on your order is unavailable we will notify you as soon as possible via email and you will not be charged for the out of stock item.
Please note, we are not able to hold items for exchange.
All shipments within the United States are insured for the value of the merchandise and require direct signature upon delivery. If you would like to waive our signature upon delivery requirement at checkout, please note that we cannot be held responsible for lost, stolen or damaged packages.
Please allow 1-2 business days to process orders. Once processed you will receive your order in approximately 3-10 business days based on the service selected. We are unable to ship to P.O. Box and military addresses.
Shipping charges are non-refundable. If a package is refused or returned undeliverable, all shipping costs will be deducted from refund amount.
All items are quality-checked before shipping. In the case of damage incurred during shipment, please notify us within 2 days of delivery receipt at firstname.lastname@example.org so we may initiate the claims process with the carrier. After this 2 day period we will not be held responsible for shipment issues.
Please email us at email@example.com to inquire about international shipping.
We are unable to cancel an order once it has been placed.
STEPS FOR WEB RETURNS AND EXCHANGES
1. Email us at firstname.lastname@example.org for a Return Merchandise Authorization Number (RMA #) indicating reason for return.
2. Please print your return confirmation email with RMA # and include in the package. Merchandise must be received by ETHOS within 7 days from RMA # issue date.
We recommend packages are returned securely packaged and insured for the full value of the merchandise via traceable carrier. ETHOS does not assume responsibility for reimbursement or compensation of returned packages lost, stolen or mishandled.
3. Please write the RMA # clearly on the outside of the box and ship to:
ATTN: RETURNS RMA #_______
333 Sutter Street
San Francisco, CA 94108
Exchanges and Returns are processed within 7 days after we receive the merchandise. Once approved, we will refund the purchase price of the merchandise less the shipping costs back to the original form of payment. We do not refund original or return shipping costs.
IN STORE RETURN POLICY
Our store policies apply to all purchases made in store. Please refer to the policy on your merchandise receipt. We cannot accept returns shipped to the San Francisco store of merchandise purchased online.
Sales tax is charged on orders shipped within California at the local tax rate.
All orders submitted to ETHOS are encrypted with 256-bit SSL security to protect the security of your online order information and ensure your transactions are processed safely.